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Restaurant Call Center

Product Features:

Features

Standard

Professional

• MS SQL Server Database

• Centralized Order Management

• Order Entry

• Full Store POS Integration

• Agent Desktop with SoftPhone included

• Caller-id detection

• Order tracking

• Call recording

• Live monitoring

X

• 3 way call conferencing

• Transfer with customer information

• Scripting

X

• Real-Time Report and Statistics

• Abandoned Call Report

• Call Detail Report

• Login Time Report

X

• Agent Desktop with order history

• Agent Desktop with call history

• Extract the menú from POS System

• Update prices from POS System

• Block stock out products by Store

• No hardware requirement

• Smart ACD

• Asterisk Skills based routing

• Queue prioritization

X

• Custom Wrap-up codes

X

• Autodialing missed calls

X

• Web & Mobile ordering integration

X

• Web-based technical support

• Unlimited telephone call

X

• Emergency 24x7x365 coverage

• Unlimited email support