Restaurant Call Center Management Solution
Committed in providing Restaurant Chains advanced technology resources, essential to streamline operations to meet restaurant’s growing customer demands
POS Integration
✔ Order Entry
✔ Menu Extraction
✔ Automatic Pricing Update
✔ Block Stock Out Products
POS Integration
✔ Order Tracking
✔ KDS Integration
✔ REST API
✔ Live Monitoring
POS Integration
✔ Scripting
✔ Smart ACD
✔ Delivery Driver Management
✔ Driver's Android App
POS Integration
- Driver Live Tracking
- Web & Mobile Ordering
- No Hardware Requirement
- Order Entry
✔ VoIP Solution
✔ SoftPhone Included
✔ Caller ID Detection
✔ Call Recording
✔ Live Monitoring
✔ Scripting
✔ SMS Notifications
✔ WhatsApp Notifications
main features
supervisor module
Find opportunities to improve your customer experience and stay informed on your business processes with our Supervisor Module.
Have full control of your business operations by monitoring your agents, inventory, and analytics. System can be customized to meet the unique needs of your operations.
Automatic Call Distribution (acd)
Avoid long wait time and improve your customer experience with our sophisticated phone router.
Calls are sort, managed, and distribute to an available agent, features are fully customizable.
Integrated Softphone with Caller ID
Mimic the functionality of your desk phone on your screen with our VoIP Softphone software.
It comes with all necessary features – calls transferring, hold, multiple lines and voicemail. Manage team’s communications effectively directly from the server.
SMS & WhatsApp Notifications
Strengthen your customer support and engage in real-time communication providing order details and tracking through SMS & WhatsApp Notification.
key features
- MS SQL Server Database
- Centralized Order Management
- Order Entry
- Full Store POS Integration
- Agent Desktop
- Caller-id detection
- Order tracking
- Call recording
- Queue prioritization
- Custom Wrap-up codes
- Autodialing missed calls
- Live monitoring
- 3 way call conferencing
- Transfer with customer information
- Scripting
- Real-Time Report and Statistics
- Abandoned Call Report
- Call Detail Report
- Login Time Report
- Web & Mobile ordering integration
- Web-based technical support
- Unlimited telephone call
- Order history
- Call history
- POS System integrated menu
- POS System pricing updates
- Stock by store
- No hardware requirement
- Smart ACD
- Asterisk Skills based routing
- Emergency 24x7x365 coverage
- Unlimited email support
call center solution
End-to-End Restaurant Management Platform Seamlessly integrated with your POS VoIP Phone System Customer Data Management
delivery management
✔ Boots Delivery Profitability
✔ Best Route Management
✔ Automatic/Manual Order Dispatch to Drivers
delivery application
✔ Ensure On-Time Deliveries
✔ Heatmap Delivery Analytics
✔ SMS and WhatsApp Alert Notification
Trusted by top global restaurant brands
Request a personalized demo of C2K
Our Call Center Solution (C2K), integrates seamlessly with your POS, synchronizing all your customer’s personal information, inventory, delivery management, and delivery tracking.
We look forward to showing you how our technology tools can optimize your operations, increase your staff’s productivity, and provide a superior personalized customer service.
contact us
- +786 728 8664