Restaurant Call Center
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Product Features:
|
Features
|
Standard
|
Professional
|
• MS SQL Server Database |
✔ |
✔ |
• Centralized Order Management |
✔ |
✔ |
• Order Entry |
✔ |
✔ |
• Full Store POS Integration |
✔ |
✔ |
• Agent Desktop with SoftPhone included |
✔ |
✔ |
• Caller-id detection |
✔ |
✔ |
• Order tracking |
✔ |
✔ |
• Call recording |
✔ |
✔ |
• Live monitoring |
X |
✔ |
• 3 way call conferencing |
✔ |
✔ |
• Transfer with customer information |
✔ |
✔ |
• Scripting |
X |
✔ |
• Real-Time Report and Statistics |
✔ |
✔ |
• Abandoned Call Report |
✔ |
✔ |
• Call Detail Report |
✔ |
✔ |
• Login Time Report |
X |
✔ |
• Agent Desktop with order history |
✔ |
✔ |
• Agent Desktop with call history |
✔ |
✔ |
• Extract the menú from POS System |
✔ |
✔ |
• Update prices from POS System |
✔ |
✔ |
• Block stock out products by Store |
✔ |
✔ |
• No hardware requirement |
✔ |
✔ |
• Smart ACD |
✔ |
✔ |
• Asterisk Skills based routing |
✔ |
✔ |
• Queue prioritization |
X |
✔ |
• Custom Wrap-up codes |
X |
✔ |
• Autodialing missed calls |
X |
✔ |
• Web & Mobile ordering integration |
X |
✔ |
• Web-based technical support |
✔ |
✔ |
• Unlimited telephone call |
X |
✔ |
• Emergency 24x7x365 coverage |
✔ |
✔ |
• Unlimited email support |
✔ |
✔ |
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