Restaurant Call Center
|
Product Features:
|
Features
|
Standard
|
Professional
|
| • MS SQL Server Database |
✔ |
✔ |
| • Centralized Order Management |
✔ |
✔ |
| • Order Entry |
✔ |
✔ |
| • Full Store POS Integration |
✔ |
✔ |
| • Agent Desktop with SoftPhone included |
✔ |
✔ |
| • Caller-id detection |
✔ |
✔ |
| • Order tracking |
✔ |
✔ |
| • Call recording |
✔ |
✔ |
| • Live monitoring |
X |
✔ |
| • 3 way call conferencing |
✔ |
✔ |
| • Transfer with customer information |
✔ |
✔ |
| • Scripting |
X |
✔ |
| • Real-Time Report and Statistics |
✔ |
✔ |
| • Abandoned Call Report |
✔ |
✔ |
| • Call Detail Report |
✔ |
✔ |
| • Login Time Report |
X |
✔ |
| • Agent Desktop with order history |
✔ |
✔ |
| • Agent Desktop with call history |
✔ |
✔ |
| • Extract the menú from POS System |
✔ |
✔ |
| • Update prices from POS System |
✔ |
✔ |
| • Block stock out products by Store |
✔ |
✔ |
| • No hardware requirement |
✔ |
✔ |
| • Smart ACD |
✔ |
✔ |
| • Asterisk Skills based routing |
✔ |
✔ |
| • Queue prioritization |
X |
✔ |
| • Custom Wrap-up codes |
X |
✔ |
| • Autodialing missed calls |
X |
✔ |
| • Web & Mobile ordering integration |
X |
✔ |
| • Web-based technical support |
✔ |
✔ |
| • Unlimited telephone call |
X |
✔ |
| • Emergency 24x7x365 coverage |
✔ |
✔ |
| • Unlimited email support |
✔ |
✔ |
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